Privacy Policy
Privacy Policy and Statement
Effective Date: November 27, 2025
This Privacy Policy describes how Charlie Chestnut Bakehouse Corp. ("CCB," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.charliechestnutbakehouse.ca.
1. Personal Information We Collect
We collect Personal Information (PI) when you interact with our Site. This information generally falls into the following categories:
Category | Information Collected | Purpose of Collection
A. Order Information | Name, billing address, shipping address, email address, phone number, and payment information (processed via secure third-party gateway). | To fulfill your order, process payment, ship your frozen dough (CCP 2 validation), and provide receipts.
B. Account Information | Login credentials (if an account is created), order history, and saved preferences. | To manage your customer account, facilitate repeat purchases, and manage subscriptions (if applicable).
C. Usage Data | IP address, browser type, pages viewed, time spent on the site, and referral sources. | To analyze site performance, improve the user experience, and ensure security. |
D. Marketing Data | Email address and name (if you opt-in). | To send promotional emails, recipes, and updates only with your explicit consent.
2. How We Use Your Personal Information
We use your Personal Information to operate our business and provide you with our services, specifically:
Order Fulfillment: To process and deliver your frozen cookie dough pucks and notify you about your shipment's status (essential for our Freeze-Proof Guarantee).
Customer Support: To respond to your inquiries, address issues with thawed product, or manage refunds/replacements.
Marketing (With Consent): To send newsletters and promotional materials only if you have opted in. You may unsubscribe at any time.
Security and Fraud Prevention: To screen orders for potential risk or fraud.
3. Disclosure of Personal Information
We may share your Personal Information with third parties only to the extent necessary to perform the above services. These third parties include:
Service Providers: We share necessary Order Information with our Shipping Couriers (e.g., FedEx, UPS) and Payment Processors (e.g., Shopify Payments, PayPal) to complete your transaction and delivery.
Platform Providers: We share data with Shopify, our e-commerce platform, or other platforms which handles the secure processing of your data.
Legal Compliance: We may disclose PI if required to do so by law or in response to a valid legal request (e.g., subpoena).
We do not sell or rent your Personal Information to marketers or third parties.
4. Security and Retention
Security: We take reasonable steps, including administrative and technical safeguards, to protect your Personal Information. Payment information is never stored directly on our servers; it is securely handled by our PCI-compliant payment gateway.
Retention: We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order history is generally retained for a minimum of seven (7) years.
5. Your Rights (PIPEDA)
As a Canadian resident, you have the following rights concerning your Personal Information, subject to certain exceptions:
Right to Access: You have the right to request access to the Personal Information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete PI.
Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your PI, particularly for marketing purposes, at any time.
To exercise any of these rights, please contact us using the information provided below.
6. Contact Information
For questions about this Privacy Policy, your Personal Information, or to submit a request related to your rights, please contact us:
Charlie Chestnut Bakehouse Corp.
Attention: Privacy Officer
Email: chris@charliechestnutbakehouse.ca
Mail: Charlie Chestnut Bakehouse Corp
286 Sanford Ave N,
Hamilton, On L8L 6A1